Asus: I am an electronic technician, and the company...

A Asus customer review by GetHuman user ~yateendra from November 5th, 2017

Background on ~yateendra's case

GetHuman: ~yateendra - can you tell our other Asus customers when your case took place?
~yateendra: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Asus, and if so, how?
~yateendra: I used the 877-339-2787 number I found for on the GetHuman Asus customer phone number page I was on: Asus Customer Service Phone Number
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~yateendra a list of common Asus problems)
~yateendra: "Account Access" was why I was trying to call.

~yateendra's review of Asus customer service

GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yateendra: I am an electronic technician, and the company respondent and I were able to communicate quite effectively. The steps taken in this conversation were exactly what I felt to be the most efficient path to a solution (exchange power supply). This was an EEE-PC refurbished by ASUS and sold through a third-party (memorylabs.com). I wasn't sure this would be the right phone number to call, but it was!
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~yateendra: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yateendra: I'd give them a three out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~yateendra: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~yateendra: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yateendra taken from his Asus customer service problem that occurred on October 29th, 2017.

Asus

2.08 of 5 stars | 193 reviews

~yateendra's Asus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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