Asus: Mediocre Customer Support. The person I was sp...
A Asus customer review by GetHuman user GetHuman-135717 from November 17th, 2017
Background on GetHuman-135717's case
GetHuman: GetHuman-135717 - can you tell our other Asus customers when your case took place?
GetHuman-135717: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-135717 a list of common Asus problems)
GetHuman-135717: "Warranty claim" was why I was trying to call.
GetHuman-135717's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-135717: Mediocre Customer Support. The person I was speaking to though was American and spoke perfect English so that is a few positive points. They like to put you on hold a lot so during your conversation expect to be put on hold a few times. Other than that I would only grade their support as below average.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
GetHuman-135717: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-135717: I'd give them a five out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
GetHuman-135717: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
GetHuman-135717: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-135717 taken from his Asus customer service problem that occurred on November 8th, 2017.