Austrian Airlines: I have been trying to call for maybe * months...

A Austrian Airlines customer review by GetHuman user GetHuman-136668 from November 25th, 2017

Background on GetHuman-136668's case

GetHuman: GetHuman-136668 - can you tell our other Austrian Airlines customers when your case took place?
GetHuman-136668: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Austrian Airlines, and if so, how?
GetHuman-136668: I used the 800-843-0002 number I found for on the GetHuman Austrian Airlines customer phone number page I was on: Austrian Airlines Customer Service Phone Number
GetHuman: And which of these common Austrian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-136668 a list of common Austrian Airlines problems)
GetHuman-136668: "Complaint" was why I was trying to call.

GetHuman-136668's review of Austrian Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Austrian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-136668: I have been trying to call for maybe * months. The one time i actually got someone on the phone the line got disconnected. each time im on hold for at least ** minutes before I hang up.
GetHuman: Let's quantify your experience contacting Austrian Airlines. On a scale of 1 to 5, how easy is it go get help on a Austrian Airlines problem?
GetHuman-136668: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-136668: I'd give them a one out of five on communication.
GetHuman: And what about Austrian Airlines's ability to quickly and effectively address your problem?
GetHuman-136668: For that I would say five out of five.
GetHuman: And finally- any advice for other Austrian Airlines customers?
GetHuman-136668: Call them early in the day or late. Don't forget any personal or account information you might need for Austrian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-136668 taken from his Austrian Airlines customer service problem that occurred on November 17th, 2017.

Austrian Airlines

2.00 of 5 stars | 35 reviews

GetHuman-136668's Austrian Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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