Austrian Airlines: The WORST airline out there* try and avoid them...
A Austrian Airlines customer review by GetHuman user ~John VanGuard from November 26th, 2017
Background on ~John VanGuard's case
GetHuman: ~John VanGuard - can you tell our other Austrian Airlines customers when your case took place?
~John VanGuard: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Austrian Airlines, and if so, how?
GetHuman: And which of these common Austrian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~John VanGuard a list of common Austrian Airlines problems)
~John VanGuard: "Change flight" was why I was trying to call.
~John VanGuard's review of Austrian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Austrian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John VanGuard: The WORST airline out there* try and avoid them any each way you can. After having to deal with these people, I'd rather not EVER fly to Europe the book a flight through them. Disgusting.....
GetHuman: Let's quantify your experience contacting Austrian Airlines. On a scale of 1 to 5, how easy is it go get help on a Austrian Airlines problem?
~John VanGuard: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John VanGuard: I'd give them a one out of five on communication.
GetHuman: And what about Austrian Airlines's ability to quickly and effectively address your problem?
~John VanGuard: For that I would say five out of five.
GetHuman: And finally- any advice for other Austrian Airlines customers?
~John VanGuard: Call them early in the day or late. Don't forget any personal or account information you might need for Austrian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John VanGuard taken from his Austrian Airlines customer service problem that occurred on November 19th, 2017.