AutoNation: Hello I purchased a vehicle from auto nation se...
A AutoNation customer review by GetHuman user ~derrick sheppard from November 18th, 2017
Background on ~derrick sheppard's case
GetHuman: ~derrick sheppard - can you tell our other AutoNation customers when your case took place?
~derrick sheppard: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to AutoNation, and if so, how?
GetHuman: And which of these common AutoNation customer issues best describes the reason you wanted to talk to them?
(Shows ~derrick sheppard a list of common AutoNation problems)
~derrick sheppard: "Update account information" was why I was trying to call.
~derrick sheppard's review of AutoNation customer service
GetHuman: So how would you sum up your experience for GetHuman's AutoNation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~derrick sheppard: Hello I purchased a vehicle from auto nation september ****, the car was a **** honda accord v* coupe.. i love the car but i have nothing but problems with the car since ive bought the vehicle i have reached out several times and i was in contact with the district manager linda who stated that she would have the car picked up and i took a day off and waited and waited and waited nobody ever showed up and i did contact linda and nade her aware bit was never contacted again. i realize the car was used but to have a car for a year and have had so many issues with the car is ridiculous..the engine on my car went out and now im paying for a car i cannot drive.. auto nation is such a big company and i feel like something could have been done i have a shell of a car and cant drive it..i reached out several time about the car having so many issues and I for a company so big to just leave a consumer dealing with a issue that was a problem from the very beginning is not far. Sincerly derrick She
GetHuman: Let's quantify your experience contacting AutoNation. On a scale of 1 to 5, how easy is it go get help on a AutoNation problem?
~derrick sheppard: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~derrick sheppard: I'd give them a four out of five on communication.
GetHuman: And what about AutoNation's ability to quickly and effectively address your problem?
~derrick sheppard: For that I would say five out of five.
GetHuman: And finally- any advice for other AutoNation customers?
~derrick sheppard: Call them early in the day or late. Don't forget any personal or account information you might need for AutoNation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~derrick sheppard taken from his AutoNation customer service problem that occurred on November 9th, 2017.