AutoNation: I purchased a demo **** VW in March ****, which...
A AutoNation customer review by GetHuman user ~customer from November 15th, 2017
Background on ~customer's case
GetHuman: ~customer - can you tell our other AutoNation customers when your case took place?
~customer: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to AutoNation, and if so, how?
GetHuman: And which of these common AutoNation customer issues best describes the reason you wanted to talk to them?
(Shows ~customer a list of common AutoNation problems)
~customer: "Change plan" was why I was trying to call.
~customer's review of AutoNation customer service
GetHuman: So how would you sum up your experience for GetHuman's AutoNation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer: I purchased a demo **** VW in March ****, which I returned back, since I was not told it had a minor accident which was paited by them. they hided carfax report from me. And at the time of return, instead of appology, the manager, Steve Paige, was yelling. Very rude manager.
GetHuman: Let's quantify your experience contacting AutoNation. On a scale of 1 to 5, how easy is it go get help on a AutoNation problem?
~customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer: I'd give them a one out of five on communication.
GetHuman: And what about AutoNation's ability to quickly and effectively address your problem?
~customer: For that I would say one out of five.
GetHuman: And finally- any advice for other AutoNation customers?
~customer: Call them early in the day or late. Don't forget any personal or account information you might need for AutoNation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer taken from his AutoNation customer service problem that occurred on November 13th, 2017.