AutoNation: Service stinks they do not know how to take car...
A AutoNation customer review by GetHuman user GetHuman-shonjon from November 30th, 2017
Background on GetHuman-shonjon's case
GetHuman: GetHuman-shonjon - can you tell our other AutoNation customers when your case took place?
GetHuman-shonjon: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to AutoNation, and if so, how?
GetHuman: And which of these common AutoNation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-shonjon a list of common AutoNation problems)
GetHuman-shonjon: "Service problem" was why I was trying to call.
GetHuman-shonjon's review of AutoNation customer service
GetHuman: So how would you sum up your experience for GetHuman's AutoNation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-shonjon: Service stinks they do not know how to take care of the customer when they purchase the car or after.. y'all need to train the customer serv
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-shonjon: They do not know how to take care of the customer
GetHuman: Let's quantify your experience contacting AutoNation. On a scale of 1 to 5, how easy is it go get help on a AutoNation problem?
GetHuman-shonjon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-shonjon: I'd give them a three out of five on communication.
GetHuman: And what about AutoNation's ability to quickly and effectively address your problem?
GetHuman-shonjon: For that I would say two out of five.
GetHuman: And finally- any advice for other AutoNation customers?
GetHuman-shonjon: Call them early in the day or late. Don't forget any personal or account information you might need for AutoNation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shonjon taken from his AutoNation customer service problem that occurred on November 23rd, 2017.