AvalonBay Communities, Inc.: RENTERS BEAWARE******* This company's customer...
A AvalonBay Communities, Inc. customer review by GetHuman user ~Voice of the Stressed from November 26th, 2017
Background on ~Voice of the Stressed's case
GetHuman: ~Voice of the Stressed - can you tell our other AvalonBay Communities, Inc. customers when your case took place?
~Voice of the Stressed: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to AvalonBay Communities, Inc., and if so, how?
GetHuman: And which of these common AvalonBay Communities, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Voice of the Stressed a list of common AvalonBay Communities, Inc. problems)
~Voice of the Stressed: "None of those really matches why I wanted to call AvalonBay Communities, Inc. that day." was why I was trying to call.
~Voice of the Stressed's review of AvalonBay Communities, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's AvalonBay Communities, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Voice of the Stressed: RENTERS BEAWARE******* This company's customer service and on-site managers are less than professionals (I can comment only about Archstone Yorba Linda CA). On-site manager or customer service is never on the same page, such as, unexplain fees, managers will quote one total* whereas, customer service will quote another total. DO NOT ALLOW THEM VERBALLY AGREE to ANYTHING NO MATTER HOW MINUTE IT IS. PUT IT IN WRITING**Repairmen are inexperienced and never seem to be able to correct the problem* if brought to the attention of the supervisors " it's not my job." There are rodents within the walls of the apartments, they never addressed issues and many others like water leaks in apartments. The rules and policies do not apply to all only the privilege few. My experience with one maintenance worker stole my autistic child's electronics and expensive horse hair paint brushes* another felt he was a comic which gave him liberty spout racial remarks toward me. **However, when reac
GetHuman: Let's quantify your experience contacting AvalonBay Communities, Inc.. On a scale of 1 to 5, how easy is it go get help on a AvalonBay Communities, Inc. problem?
~Voice of the Stressed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Voice of the Stressed: I'd give them a one out of five on communication.
GetHuman: And what about AvalonBay Communities, Inc.'s ability to quickly and effectively address your problem?
~Voice of the Stressed: For that I would say four out of five.
GetHuman: And finally- any advice for other AvalonBay Communities, Inc. customers?
~Voice of the Stressed: Call them early in the day or late. Don't forget any personal or account information you might need for AvalonBay Communities, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Voice of the Stressed taken from his AvalonBay Communities, Inc. customer service problem that occurred on November 17th, 2017.
AvalonBay Communities, Inc.
3.00 of 5 stars | 12 reviews
~Voice of the Stressed's AvalonBay Communities, Inc. Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AvalonBay Communities, Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AvalonBay Communities, Inc. in any way.