AvalonBay Communities, Inc.: they just transferred me back to the phone line...
A AvalonBay Communities, Inc. customer review by GetHuman user ~HLGrant from November 26th, 2017
Background on ~HLGrant's case
GetHuman: ~HLGrant - can you tell our other AvalonBay Communities, Inc. customers when your case took place?
~HLGrant: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to AvalonBay Communities, Inc., and if so, how?
GetHuman: And which of these common AvalonBay Communities, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~HLGrant a list of common AvalonBay Communities, Inc. problems)
~HLGrant: "None of those really matches why I wanted to call AvalonBay Communities, Inc. that day." was why I was trying to call.
~HLGrant's review of AvalonBay Communities, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's AvalonBay Communities, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HLGrant: they just transferred me back to the phone line that has a phone tree you cannot get out of -- awful service - no service
GetHuman: Let's quantify your experience contacting AvalonBay Communities, Inc.. On a scale of 1 to 5, how easy is it go get help on a AvalonBay Communities, Inc. problem?
~HLGrant: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HLGrant: I'd give them a five out of five on communication.
GetHuman: And what about AvalonBay Communities, Inc.'s ability to quickly and effectively address your problem?
~HLGrant: For that I would say five out of five.
GetHuman: And finally- any advice for other AvalonBay Communities, Inc. customers?
~HLGrant: Call them early in the day or late. Don't forget any personal or account information you might need for AvalonBay Communities, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HLGrant taken from his AvalonBay Communities, Inc. customer service problem that occurred on November 23rd, 2017.
AvalonBay Communities, Inc.
3.00 of 5 stars | 12 reviews
~HLGrant's AvalonBay Communities, Inc. Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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