Avast: They keepsending prompts about howmany days l...
A Avast customer review by GetHuman user ~been had from November 21st, 2017
Background on ~been had's case
GetHuman: ~been had - can you tell our other Avast customers when your case took place?
~been had: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~been had a list of common Avast problems)
~been had: "Lost or Broken Phone" was why I was trying to call.
~been had's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~been had: They keepsending prompts about howmany days leftsent the money a week ago and they havent updated my account and youmight as well go uotside and yell for them because they ARE NOT USER FRIENDLY WAAY TOO MUCH AUTOMATION!!!!! their support center *****!!! would not recomend them but I have ALREADY BEEN HOOKED by sending my payment I thought they were ok when I sighned up before but now I wont do it again and you shouldint either...!!
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~been had: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~been had: I'd give them a three out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~been had: For that I would say four out of five.
GetHuman: And finally- any advice for other Avast customers?
~been had: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~been had taken from his Avast customer service problem that occurred on November 16th, 2017.