Avis: Although I've order a car in advance online, up...
A Avis customer review by GetHuman user ~Andrey from November 22nd, 2017
Background on ~Andrey's case
GetHuman: ~Andrey - can you tell our other Avis customers when your case took place?
~Andrey: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Avis, and if so, how?
GetHuman: And which of these common Avis customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrey a list of common Avis problems)
~Andrey: "Loyalty program" was why I was trying to call.
~Andrey's review of Avis customer service
GetHuman: So how would you sum up your experience for GetHuman's Avis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrey: Although I've order a car in advance online, upon arrival to Munich airport I was told that I have to wait for the type of my car or pay almost *x more to get a car without waiting (with automatic transmission thought). There were on * types of cars with automatic transmission.*For the small scratch on an alloy (wheel) that I'm sure I have not done I was charged *** euros that was higher than cost of rental and almost the price of the alloy. Although I was promised a proper investigation my credit card was charged in a couple of hours after I returned the car.
GetHuman: Let's quantify your experience contacting Avis. On a scale of 1 to 5, how easy is it go get help on a Avis problem?
~Andrey: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrey: I'd give them a five out of five on communication.
GetHuman: And what about Avis's ability to quickly and effectively address your problem?
~Andrey: For that I would say three out of five.
GetHuman: And finally- any advice for other Avis customers?
~Andrey: Call them early in the day or late. Don't forget any personal or account information you might need for Avis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrey taken from his Avis customer service problem that occurred on November 15th, 2017.