Avis: The agent didn't speak clear English. I had to...
A Avis customer review by GetHuman user ~Martha from November 17th, 2017
Background on ~Martha's case
GetHuman: ~Martha - can you tell our other Avis customers when your case took place?
~Martha: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Avis, and if so, how?
GetHuman: And which of these common Avis customer issues best describes the reason you wanted to talk to them?
(Shows ~Martha a list of common Avis problems)
~Martha: "Complaint" was why I was trying to call.
~Martha's review of Avis customer service
GetHuman: So how would you sum up your experience for GetHuman's Avis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Martha: The agent didn't speak clear English. I had to ask her to repeat herself several times. The agent had trouble with overall communication. We only use avis because we find you to be honest with no hidden fees. I felt like the agent didn't think that I could pay for a car.
GetHuman: Let's quantify your experience contacting Avis. On a scale of 1 to 5, how easy is it go get help on a Avis problem?
~Martha: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Martha: I'd give them a three out of five on communication.
GetHuman: And what about Avis's ability to quickly and effectively address your problem?
~Martha: For that I would say five out of five.
GetHuman: And finally- any advice for other Avis customers?
~Martha: Call them early in the day or late. Don't forget any personal or account information you might need for Avis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Martha taken from his Avis customer service problem that occurred on November 11th, 2017.