BNSF Railway: BNSF in Wyoming is the most unproffessional com...
A BNSF Railway customer review by GetHuman user ~I hate monopolies from November 3rd, 2017
Background on ~I hate monopolies's case
GetHuman: ~I hate monopolies - can you tell our other BNSF Railway customers when your case took place?
~I hate monopolies: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to BNSF Railway, and if so, how?
GetHuman: And which of these common BNSF Railway customer issues best describes the reason you wanted to talk to them?
(Shows ~I hate monopolies a list of common BNSF Railway problems)
~I hate monopolies: "Make a booking" was why I was trying to call.
~I hate monopolies's review of BNSF Railway customer service
GetHuman: So how would you sum up your experience for GetHuman's BNSF Railway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I hate monopolies: BNSF in Wyoming is the most unproffessional company I've ever seen. No human interface. Will not respond to complaints. Local crew has cost our company tens of thousands of dollars this year because they will not take or spot cars when they should. Other customers on rail line have the same problem.
GetHuman: Let's quantify your experience contacting BNSF Railway. On a scale of 1 to 5, how easy is it go get help on a BNSF Railway problem?
~I hate monopolies: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I hate monopolies: I'd give them a two out of five on communication.
GetHuman: And what about BNSF Railway's ability to quickly and effectively address your problem?
~I hate monopolies: For that I would say three out of five.
GetHuman: And finally- any advice for other BNSF Railway customers?
~I hate monopolies: Call them early in the day or late. Don't forget any personal or account information you might need for BNSF Railway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I hate monopolies taken from his BNSF Railway customer service problem that occurred on October 30th, 2017.
BNSF Railway
1.00 of 5 stars | 9 reviews
~I hate monopolies's BNSF Railway Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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