Bally Total Fitness: They automatically renewed my membership and ch...
A Bally Total Fitness customer review by GetHuman user ~baskaat from November 7th, 2017
Background on ~baskaat's case
GetHuman: ~baskaat - can you tell our other Bally Total Fitness customers when your case took place?
~baskaat: Yes. It was evening, on October 31st.
GetHuman: Did you reach out to Bally Total Fitness, and if so, how?
GetHuman: And which of these common Bally Total Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~baskaat a list of common Bally Total Fitness problems)
~baskaat: "Cancel membership" was why I was trying to contact.
~baskaat's review of Bally Total Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's Bally Total Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~baskaat: They automatically renewed my membership and charged my credit card w*no authorization. The customer service phone number provided on the credit card statement had NO option to speak to a human. When I contacted the Get a Human number i got through right away. They did say they would refund my $$, but based on my past experiences with this rip off of a health club, i am not holding my breath.
GetHuman: Let's quantify your experience contacting Bally Total Fitness. On a scale of 1 to 5, how easy is it go get help on a Bally Total Fitness problem?
~baskaat: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~baskaat: I'd give them a one out of five on communication.
GetHuman: And what about Bally Total Fitness's ability to quickly and effectively address your problem?
~baskaat: For that I would say four out of five.
GetHuman: And finally- any advice for other Bally Total Fitness customers?
~baskaat: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bally Total Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~baskaat taken from his Bally Total Fitness customer service problem that occurred on October 31st, 2017.