I was in Banana Republic in Willow Grove, PA, f...
A Banana Republic customer review by GetHuman user ~buckspajoe from November 16th, 2017
Background on ~buckspajoe's case
GetHuman: ~buckspajoe - can you tell our other Banana Republic customers when your case took place?
~buckspajoe: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Banana Republic, and if so, how?
GetHuman: And which of these common Banana Republic customer issues best describes the reason you wanted to talk to them?
(Shows ~buckspajoe a list of common Banana Republic problems)
~buckspajoe: "Complaint" was why I was trying to call.
~buckspajoe's review of Banana Republic customer service
GetHuman: So how would you sum up your experience for GetHuman's Banana Republic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~buckspajoe: I was in Banana Republic in Willow Grove, PA, found a pair of shorts I wanted to try on, nobody in the dressing room, nobody at the cash register, could not find anybody anywhere to help me, and I was ready to spend money. The entire store was **% off with the sale ending in two days, when I called Banana Republic customer service to complain I asked if the sale could be extended till I had time to get to another Banana Republic, since I tried to spend money, I was told NO, NO extensions, they did offer me a $** gift card which would have been less then the **% savings. No way am I going to pay full price when there was nobody to take my money during the sale, they lost a good customer.
GetHuman: Let's quantify your experience contacting Banana Republic. On a scale of 1 to 5, how easy is it go get help on a Banana Republic problem?
~buckspajoe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~buckspajoe: I'd give them a four out of five on communication.
GetHuman: And what about Banana Republic's ability to quickly and effectively address your problem?
~buckspajoe: For that I would say one out of five.
GetHuman: And finally- any advice for other Banana Republic customers?
~buckspajoe: Call them early in the day or late. Don't forget any personal or account information you might need for Banana Republic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~buckspajoe taken from his Banana Republic customer service problem that occurred on November 7th, 2017.