Banana Republic: Your online service people were finally able to...
A Banana Republic customer review by GetHuman user GetHuman-261734 from November 5th, 2017
Background on GetHuman-261734's case
GetHuman: GetHuman-261734 - can you tell our other Banana Republic customers when your case took place?
GetHuman-261734: Yes. It was evening, on October 31st.
GetHuman: Did you reach out to Banana Republic, and if so, how?
GetHuman: And which of these common Banana Republic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261734 a list of common Banana Republic problems)
GetHuman-261734: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-261734's review of Banana Republic customer service
GetHuman: So how would you sum up your experience for GetHuman's Banana Republic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261734: Your online service people were finally able to connect me with Diana at the Garden City, Rhode Island store who had * pairs of pants that I had been desperately searching for--she was the best I've ever encountered!!
GetHuman: Let's quantify your experience contacting Banana Republic. On a scale of 1 to 5, how easy is it go get help on a Banana Republic problem?
GetHuman-261734: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261734: I'd give them a three out of five on communication.
GetHuman: And what about Banana Republic's ability to quickly and effectively address your problem?
GetHuman-261734: For that I would say five out of five.
GetHuman: And finally- any advice for other Banana Republic customers?
GetHuman-261734: Call them early in the day or late. Don't forget any personal or account information you might need for Banana Republic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261734 taken from his Banana Republic customer service problem that occurred on October 31st, 2017.