Barclay Cards: Despite letting them know I am traveling, I was...

A Barclay Cards customer review by GetHuman user ~Burke from November 19th, 2017

Background on ~Burke's case

GetHuman: ~Burke - can you tell our other Barclay Cards customers when your case took place?
~Burke: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Barclay Cards, and if so, how?
~Burke: I used the 888-232-0780 number I found for on the GetHuman Barclay Cards customer phone number page I was on: Barclay Cards Customer Service Phone Number
GetHuman: And which of these common Barclay Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~Burke a list of common Barclay Cards problems)
~Burke: "Complaint" was why I was trying to call.

~Burke's review of Barclay Cards customer service

GetHuman: So how would you sum up your experience for GetHuman's Barclay Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Burke: Despite letting them know I am traveling, I was unable to get the assurance that my card would not be challenged (denied). Also, I placed an online order, received a robo call from Barclays asking if I made purchase, and despite my acknowledging it was my purchase, they denied the transaction. I am now out a large Christmas gift because I was not told that I needed to resubmit the online order. VERY FRUSTRATED with the service reps "I'm sorry but ..."
GetHuman: Let's quantify your experience contacting Barclay Cards. On a scale of 1 to 5, how easy is it go get help on a Barclay Cards problem?
~Burke: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Burke: I'd give them a two out of five on communication.
GetHuman: And what about Barclay Cards's ability to quickly and effectively address your problem?
~Burke: For that I would say three out of five.
GetHuman: And finally- any advice for other Barclay Cards customers?
~Burke: Call them early in the day or late. Don't forget any personal or account information you might need for Barclay Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Burke taken from his Barclay Cards customer service problem that occurred on November 13th, 2017.

Barclay Cards

2.14 of 5 stars | 48 reviews

~Burke's Barclay Cards Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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