Barclay Cards: original wait time of * minutes. Was then tran...
A Barclay Cards customer review by GetHuman user ~allison from November 22nd, 2017
Background on ~allison's case
GetHuman: ~allison - can you tell our other Barclay Cards customers when your case took place?
~allison: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Barclay Cards, and if so, how?
GetHuman: And which of these common Barclay Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~allison a list of common Barclay Cards problems)
~allison: "Complaint" was why I was trying to call.
~allison's review of Barclay Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Barclay Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~allison: original wait time of * minutes. Was then transferred to the application department (* min). I was trying to ascertain whether the arrival* card had a chip and signature or chip with a PIN. It was a slight disappointment that they originally responded with "well it is one or the other...". This is a big difference when traveling outside the us (we live abroad currently). Answer: Chip and PIN.
GetHuman: Let's quantify your experience contacting Barclay Cards. On a scale of 1 to 5, how easy is it go get help on a Barclay Cards problem?
~allison: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~allison: I'd give them a one out of five on communication.
GetHuman: And what about Barclay Cards's ability to quickly and effectively address your problem?
~allison: For that I would say one out of five.
GetHuman: And finally- any advice for other Barclay Cards customers?
~allison: Call them early in the day or late. Don't forget any personal or account information you might need for Barclay Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~allison taken from his Barclay Cards customer service problem that occurred on November 19th, 2017.