Barclay Cards: No wait time, was immediately hung up on by the...
A Barclay Cards customer review by GetHuman user ~Anon from November 27th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Barclay Cards customers when your case took place?
~Anon: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Barclay Cards, and if so, how?
GetHuman: And which of these common Barclay Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Barclay Cards problems)
~Anon: "Setup an account" was why I was trying to call.
~Anon's review of Barclay Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Barclay Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: No wait time, was immediately hung up on by the rep.. I've worked in call centers, this is normal to do when call times are high to get the boss off your back - still annoying though
GetHuman: Let's quantify your experience contacting Barclay Cards. On a scale of 1 to 5, how easy is it go get help on a Barclay Cards problem?
~Anon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a one out of five on communication.
GetHuman: And what about Barclay Cards's ability to quickly and effectively address your problem?
~Anon: For that I would say two out of five.
GetHuman: And finally- any advice for other Barclay Cards customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Barclay Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Barclay Cards customer service problem that occurred on November 23rd, 2017.