Barnes & Noble: About ** minutes ago, I ordered a book from bar...
A Barnes & Noble customer review by GetHuman user ~Nikitaisawesome1000 from November 28th, 2017
Background on ~Nikitaisawesome1000's case
GetHuman: ~Nikitaisawesome1000 - can you tell our other Barnes & Noble customers when your case took place?
~Nikitaisawesome1000: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Nikitaisawesome1000 a list of common Barnes & Noble problems)
~Nikitaisawesome1000: "Track order" was why I was trying to call.
~Nikitaisawesome1000's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nikitaisawesome1000: About ** minutes ago, I ordered a book from barnes and noble by phone. The lady on the phone was not clearly understanding me. I ordered a book. I shut the phone. ** minutes later I called again to cancel my order. She said that I never ordered anything. Great, I ordered a book and they didn't even put it in.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Nikitaisawesome1000: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nikitaisawesome1000: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Nikitaisawesome1000: For that I would say two out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Nikitaisawesome1000: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nikitaisawesome1000 taken from his Barnes & Noble customer service problem that occurred on November 22nd, 2017.