Barnes & Noble: TERRIBLE SERVICE!!**My USB Cable broke off just...
A Barnes & Noble customer review by GetHuman user GetHuman-411464 from November 7th, 2017
Background on GetHuman-411464's case
GetHuman: GetHuman-411464 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-411464: Yes. It was afternoon, on October 28th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-411464 a list of common Barnes & Noble problems)
GetHuman-411464: "Track order" was why I was trying to call.
GetHuman-411464's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-411464: TERRIBLE SERVICE!!**My USB Cable broke off just after a week of purchasing Nook Color! I called to get a replacement cable and was told that I will get it in * to * business days. I was so happy to hear that, all they needed was my address! Well, I waited till the *th business day and no CABLE. When I called, I was told that they were out of stock and won't know when it will be available after ** minutes on the phone. Why would it take so long just to tell me that?! I was told that they can't e-mail me the status. I would have to keep calling every ** hours to find out the status. This is very annoying. I am going crazy not able to charge my nook. The worst part is that you have to use the Nook Color cable with the Nook symbol, otherwise it won't charge properly. This has been the worst experience!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-411464: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-411464: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-411464: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-411464: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-411464 taken from his Barnes & Noble customer service problem that occurred on October 28th, 2017.