Barnes & Noble: I called B&N seeking a credit for services I ha...
A Barnes & Noble customer review by GetHuman user ~Turbodog from November 21st, 2017
Background on ~Turbodog's case
GetHuman: ~Turbodog - can you tell our other Barnes & Noble customers when your case took place?
~Turbodog: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Turbodog a list of common Barnes & Noble problems)
~Turbodog: "Cancel order" was why I was trying to call.
~Turbodog's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Turbodog: I called B&N seeking a credit for services I had not requested. I had an old Newsweek print subscription, that was converted by Newsweek to a digital edition in ****. I tried the digital edition, but found it hard to use. I e-mailed Newsweek in August of **** requesting the cancellation of my subscription, and a credit for any unused portion of my pre-payment. Newsweek sent me a cancellation via e-mail on ******* and no additional charges came to me until November. On ******* the monthly charges started reappearing again on my monthly credit card statement. I finally called today to figure out what had been going on, only to get an overseas CSR who was not authorized to cancel my digital subscription and refund my entire charges since November. I was referred to their management team member Ann, who offered to credit two months, stating that they used the print expiration date as their authorization to subsequently charge me, and that she was only authorized to issue two full mon
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Turbodog: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Turbodog: I'd give them a one out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Turbodog: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Turbodog: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Turbodog taken from his Barnes & Noble customer service problem that occurred on November 14th, 2017.