Barnes & Noble: Well called in to have my book replaced and tol...
A Barnes & Noble customer review by GetHuman user ~Nlink from November 22nd, 2017
Background on ~Nlink's case
GetHuman: ~Nlink - can you tell our other Barnes & Noble customers when your case took place?
~Nlink: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Nlink a list of common Barnes & Noble problems)
~Nlink: "Complaint" was why I was trying to call.
~Nlink's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nlink: Well called in to have my book replaced and told me owned by previous person instead of telling me that information was on nook and how to find it they dismissed me told me to call company who sold it to me * days later I called back was made to go through the whole troubleshooting all over even though I explained was already done figured out where to find previous owner was in fact my husband not a previous owner same last name was a really bad experience wish the lady didn't have a gravey accent would made it easier and the first guy should've put better notes in made it a very frustrating call
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Nlink: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nlink: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Nlink: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Nlink: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nlink taken from his Barnes & Noble customer service problem that occurred on November 19th, 2017.