Barnes & Noble: The path to the "Customer Service" line was unc...
A Barnes & Noble customer review by GetHuman user GetHuman-385793 from November 3rd, 2017
Background on GetHuman-385793's case
GetHuman: GetHuman-385793 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-385793: Yup. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-385793 a list of common Barnes & Noble problems)
GetHuman-385793: "Returns" was why I was trying to call.
GetHuman-385793's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-385793: The path to the "Customer Service" line was unclear, and I ended up having to select an option that didn't apply to me just to speak to a human being.*I was routed three times, and each time, I asked politely for a direct Customer Service line or for the automated path I needed to select to get to it so I wouldn't cost them time with the re-routing again. No one gave it to me, all of them changing the subject, trying to re-route me to be someone else's problem as quickly as possible.*All of this because they double-charged my account. They charged me for each individual book, then charged me for the total, doubling what I need to pay!*I'm a poor college student. I had to wait on scholarship*financial aid refunds to even be able to pay for those books in the first place, and they're here, being difficult when all I'm trying to do is get the money I desperately need back into my account.*When I finally got through to the woman who knew what I was talking about, she was extremely condesce
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-385793: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-385793: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-385793: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-385793: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-385793 taken from his Barnes & Noble customer service problem that occurred on October 25th, 2017.