Barnes & Noble: The phone connection was horrible, but I talked...
A Barnes & Noble customer review by GetHuman user GetHuman-243735 from November 19th, 2017
Background on GetHuman-243735's case
GetHuman: GetHuman-243735 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-243735: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243735 a list of common Barnes & Noble problems)
GetHuman-243735: "Returns" was why I was trying to call.
GetHuman-243735's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243735: The phone connection was horrible, but I talked to two people (on hold a total of about ** minutes) who were very helpful and completely solved the problem.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-243735: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243735: I'd give them a two out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-243735: For that I would say three out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-243735: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243735 taken from his Barnes & Noble customer service problem that occurred on November 12th, 2017.