Barnes & Noble: Transferred around and around and around. Got c...

A Barnes & Noble customer review by GetHuman user ~Bijou1313 from November 20th, 2017

Background on ~Bijou1313's case

GetHuman: ~Bijou1313 - can you tell our other Barnes & Noble customers when your case took place?
~Bijou1313: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
~Bijou1313: I used the 800-843-2665 number I found for on the GetHuman Barnes & Noble customer phone number page I was on: Barnes & Noble Customer Service Phone Number
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Bijou1313 a list of common Barnes & Noble problems)
~Bijou1313: "Complaint" was why I was trying to call.

~Bijou1313's review of Barnes & Noble customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bijou1313: Transferred around and around and around. Got completely cut off once and had to start the whole process over again. I have a defective brand new nook hd* that is getting too hot to touch. They will grudgingly give me my money back, THREE WEEKS after they get the piece of **** back. Never will I shop there again. EVER.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Bijou1313: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bijou1313: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Bijou1313: For that I would say one out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Bijou1313: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bijou1313 taken from his Barnes & Noble customer service problem that occurred on November 15th, 2017.

Barnes & Noble

3.13 of 5 stars | 125 reviews

~Bijou1313's Barnes & Noble Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Barnes & Noble, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Barnes & Noble in any way.

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