Barnes & Noble: Placed an order on ***** never rec'd order. Ca...
A Barnes & Noble customer review by GetHuman user ~rww from November 21st, 2017
Background on ~rww's case
GetHuman: ~rww - can you tell our other Barnes & Noble customers when your case took place?
~rww: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~rww a list of common Barnes & Noble problems)
~rww: "Track order" was why I was trying to call.
~rww's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rww: Placed an order on ***** never rec'd order. Called CS today and had to PAY AGAIN for my order. Kesha & Conrad are so-called managers, but have no ability to make decisions. A company that had *.*BILLION in sales (****) and a net income of $**.* MILLION kept me on the phone for ** minutes over a $** sale. The reps have NO decision making authority* the title is just that a TITLE. For $** they have lost a customer that has given over $*** in gift cards since **** and bought * NOOKs* all for $**. The 'managers' can see that we had bought the gift cards but basically said I was lying about paying for the order...REALLY???? Spent over $**** with Barnes & NOT NOBLE and they call me a liar over $**.**Amazon & Kindle...here we come!**I am ** years old, spent ** years in Customer Service and if this company does not give front-line managers the ability to make a $** decision, they do not deserve my business. I would fire any person, especially a manager, that cannot step out the box and
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~rww: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rww: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~rww: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~rww: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rww taken from his Barnes & Noble customer service problem that occurred on November 11th, 2017.