Barnes & Noble: This is the worst internet book company is the...
A Barnes & Noble customer review by GetHuman user ~LOVESBOOKS from November 27th, 2017
Background on ~LOVESBOOKS's case
GetHuman: ~LOVESBOOKS - can you tell our other Barnes & Noble customers when your case took place?
~LOVESBOOKS: Yup. It was late at night, on November 24th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~LOVESBOOKS a list of common Barnes & Noble problems)
~LOVESBOOKS: "Warranty claim" was why I was trying to call.
~LOVESBOOKS's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LOVESBOOKS: This is the worst internet book company is the entire USA. Waited * weeks now stillno books, called alst week my books would be to me wothin * days, still no books call B&N the warehouse doesn't have your books, cancel and re-order, no I said call another warehouse how can you take my money and an order if you don't have the books, use another warehouse. this company deosn't give a **** about you they just send one email after another promising the books are coming when in reality they want to just keep your money because if u use a gift card and then cancel your order you can't use the gift card again their bank has a hold on it as sees it as spent even though B&N cancels your order due to there not having teh book at their warehouse. So they just will keep your money cwancel your order then tell you you already soent the GC. This is the worst most devious dishoest company I have ever encountered and will NEVER ORDER FROM THEM AGAIN EVER... I WILL NOW ALL THEIR CORPORATE OFFICE THEY W
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~LOVESBOOKS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LOVESBOOKS: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~LOVESBOOKS: For that I would say two out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~LOVESBOOKS: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LOVESBOOKS taken from his Barnes & Noble customer service problem that occurred on November 24th, 2017.