Barnes & Noble: Absolutely the World's Worst. Even after paying...
A Barnes & Noble customer review by GetHuman user ~macphoto from November 2nd, 2017
Background on ~macphoto's case
GetHuman: ~macphoto - can you tell our other Barnes & Noble customers when your case took place?
~macphoto: Yes. It was morning, on October 29th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~macphoto a list of common Barnes & Noble problems)
~macphoto: "Warranty claim" was why I was trying to call.
~macphoto's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~macphoto: Absolutely the World's Worst. Even after paying for Express Delivery, they never mailed my Granddaughter's Birthday Gift!!!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~macphoto: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~macphoto: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~macphoto: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~macphoto: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~macphoto taken from his Barnes & Noble customer service problem that occurred on October 29th, 2017.