Barnes & Noble: Well the phone was answered right away and if y...
A Barnes & Noble customer review by GetHuman user ~opcpro from November 15th, 2017
Background on ~opcpro's case
GetHuman: ~opcpro - can you tell our other Barnes & Noble customers when your case took place?
~opcpro: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~opcpro a list of common Barnes & Noble problems)
~opcpro: "Warranty claim" was why I was trying to call.
~opcpro's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~opcpro: Well the phone was answered right away and if you press * you do get right thru. The agent did speak english and is located in the united states which is unlike the other number that I got thru to. ***.***.**** after a long hold she did not understand what the word Font meant. When I asked to speak to somebody who spoke english she put me on hold and left me there. After ** minutes I hung up. The english speaking rep however was not trained on digital questions and read instructions to me of which I already knew. I hung up without being helped.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~opcpro: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~opcpro: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~opcpro: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~opcpro: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~opcpro taken from his Barnes & Noble customer service problem that occurred on November 11th, 2017.