Barnes & Noble: You as aways get people in the philipanes that...
A Barnes & Noble customer review by GetHuman user GetHuman-345573 from November 27th, 2017
Background on GetHuman-345573's case
GetHuman: GetHuman-345573 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-345573: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345573 a list of common Barnes & Noble problems)
GetHuman-345573: "Make a purchase" was why I was trying to call.
GetHuman-345573's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345573: You as aways get people in the philipanes that only put you on hold then transfer you. Finally someone id the US who said you will have your books in *-* days, another week passed the warehouse doesnt have your books, woulsn't you thik * calls to a supervisor in the USA would do it no now I have to call the coporate office as they will keep your money and never send a book.. This company ***** worst company out there, do yourself a favor don't order from order from Barnes and Noble they are a horrible company that doesn't give a **** about its customers, they want to keep your money create one problem after another they ****!!!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-345573: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345573: I'd give them a four out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-345573: For that I would say one out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-345573: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345573 taken from his Barnes & Noble customer service problem that occurred on November 26th, 2017.