BeallsFlorida.com: I purchased a pair of men's shoes at you Manat...
A BeallsFlorida.com customer review by GetHuman user ~Paul Boyd from November 21st, 2017
Background on ~Paul Boyd's case
GetHuman: ~Paul Boyd - can you tell our other BeallsFlorida.com customers when your case took place?
~Paul Boyd: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to BeallsFlorida.com, and if so, how?
GetHuman: And which of these common BeallsFlorida.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul Boyd a list of common BeallsFlorida.com problems)
~Paul Boyd: "Make a purchase" was why I was trying to call.
~Paul Boyd's review of BeallsFlorida.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BeallsFlorida.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul Boyd: I purchased a pair of men's shoes at you Manatee Avenue store at Xmas ****. I have worn these shoes on five occasions to local restaurants. On the ** March **** I wore these same shoes to a restaurant with friends. The restaurant staff complained that I had made a mess throughout the premises. I inspected my shoes and saw that both soles had disintegrated and black rubber debris was indeed right through my route in the restaurant.*On the ** March I visited your Manatee Avenue store and complained to the manager. His response was that he was unaware how I walked and could not assist me further other than offering a small discount on my purchase of a new pair. He stated that he bought his shoes at the store and that they only lasted ** days. This is not the way to conduct business and leads to bad publicity on your stores.*Sincerely*Paul Boyd
GetHuman: Let's quantify your experience contacting BeallsFlorida.com. On a scale of 1 to 5, how easy is it go get help on a BeallsFlorida.com problem?
~Paul Boyd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul Boyd: I'd give them a four out of five on communication.
GetHuman: And what about BeallsFlorida.com's ability to quickly and effectively address your problem?
~Paul Boyd: For that I would say one out of five.
GetHuman: And finally- any advice for other BeallsFlorida.com customers?
~Paul Boyd: Call them early in the day or late. Don't forget any personal or account information you might need for BeallsFlorida.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul Boyd taken from his BeallsFlorida.com customer service problem that occurred on November 12th, 2017.
BeallsFlorida.com
1.00 of 5 stars | 3 reviews
~Paul Boyd's BeallsFlorida.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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