Bed Bath & Beyond: On ***** I made an online purchase of an item f...
A Bed Bath & Beyond customer review by GetHuman user ~SRoyster32 from November 14th, 2017
Background on ~SRoyster32's case
GetHuman: ~SRoyster32 - can you tell our other Bed Bath & Beyond customers when your case took place?
~SRoyster32: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Bed Bath & Beyond, and if so, how?
GetHuman: And which of these common Bed Bath & Beyond customer issues best describes the reason you wanted to talk to them?
(Shows ~SRoyster32 a list of common Bed Bath & Beyond problems)
~SRoyster32: "Track order" was why I was trying to call.
~SRoyster32's review of Bed Bath & Beyond customer service
GetHuman: So how would you sum up your experience for GetHuman's Bed Bath & Beyond customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SRoyster32: On ***** I made an online purchase of an item for my Father's X-mas gift. As of today ***** at * pm EST the item still has not been shipped and I will probably not receive the item before I leave the state to celebrate the Xmas holiday with relatives. I have spoken with three customer service reps and each one has lied and initially stated that the item was "shipped" but when I asked for the UPS tracking * they could not provide it and stated the order was "in process". What does this mean? Either you have the item to ship me or you don't! Either the package has left your facility or it hasn't. Which one is it? When I asked to cancel my order and have my credit card refunded they said it was impossible because the order was about to be shipped. This is a horrible experience and now I will not have my X-mas gift for my father unless I spend additional money and purchase another one. I will not order online from them ever again.
GetHuman: Let's quantify your experience contacting Bed Bath & Beyond. On a scale of 1 to 5, how easy is it go get help on a Bed Bath & Beyond problem?
~SRoyster32: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SRoyster32: I'd give them a one out of five on communication.
GetHuman: And what about Bed Bath & Beyond's ability to quickly and effectively address your problem?
~SRoyster32: For that I would say two out of five.
GetHuman: And finally- any advice for other Bed Bath & Beyond customers?
~SRoyster32: Call them early in the day or late. Don't forget any personal or account information you might need for Bed Bath & Beyond to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SRoyster32 taken from his Bed Bath & Beyond customer service problem that occurred on November 13th, 2017.