Belkin: They never answered, my phone ended up having t...
A Belkin customer review by GetHuman user ~barbara snyder from November 20th, 2017
Background on ~barbara snyder's case
GetHuman: ~barbara snyder - can you tell our other Belkin customers when your case took place?
~barbara snyder: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Belkin, and if so, how?
GetHuman: And which of these common Belkin customer issues best describes the reason you wanted to talk to them?
(Shows ~barbara snyder a list of common Belkin problems)
~barbara snyder: "None of those really matches why I wanted to call Belkin that day." was why I was trying to call.
~barbara snyder's review of Belkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Belkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~barbara snyder: They never answered, my phone ended up having to be recharged. I had a * month old router, it failed.*DON'T BUY BELKIN***PRIOR TECH TALKED ME INTO BUYING A NEW ROUTER* SAID HE WOULD GIVE ME A FORTY DOLLAR CREDIT, CHARGED ME another ** DOLLARS AND SENT ME A ** DOLLAR ROUTER! I looked it up on Amazon. Belkin *****
GetHuman: Let's quantify your experience contacting Belkin. On a scale of 1 to 5, how easy is it go get help on a Belkin problem?
~barbara snyder: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~barbara snyder: I'd give them a five out of five on communication.
GetHuman: And what about Belkin's ability to quickly and effectively address your problem?
~barbara snyder: For that I would say five out of five.
GetHuman: And finally- any advice for other Belkin customers?
~barbara snyder: Call them early in the day or late. Don't forget any personal or account information you might need for Belkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~barbara snyder taken from his Belkin customer service problem that occurred on November 14th, 2017.