Bell Canada: I waited for technician from *-*, but he never...
A Bell Canada customer review by GetHuman user ~dissatisfied consumer from November 20th, 2017
Background on ~dissatisfied consumer's case
GetHuman: ~dissatisfied consumer - can you tell our other Bell Canada customers when your case took place?
~dissatisfied consumer: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied consumer a list of common Bell Canada problems)
~dissatisfied consumer: "Technical support" was why I was trying to call.
~dissatisfied consumer's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied consumer: I waited for technician from *-*, but he never showed up. Bell rep. made no apology. Very poor customer service.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~dissatisfied consumer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied consumer: I'd give them a one out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~dissatisfied consumer: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~dissatisfied consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied consumer taken from his Bell Canada customer service problem that occurred on November 18th, 2017.