Bell Canada: I was lied to fron DAY * and my bill has been a...
A Bell Canada customer review by GetHuman user ~veryunhappy from November 19th, 2017
Background on ~veryunhappy's case
GetHuman: ~veryunhappy - can you tell our other Bell Canada customers when your case took place?
~veryunhappy: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~veryunhappy a list of common Bell Canada problems)
~veryunhappy: "Cancel Plan" was why I was trying to call.
~veryunhappy's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~veryunhappy: I was lied to fron DAY * and my bill has been a rollar coaster ever since. The reps consistently hang on the in the middle of a "resolution" they are RUDE. and no one can give me the same facts. It different from person to person. Cust service is AWFUL and my service is bad. THEN you try to charge THOUSANDS to cancel even though multiple reps lied to me. One right to me face in person. NOT IMPRESSED WJAT SO EVER
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~veryunhappy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~veryunhappy: I'd give them a two out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~veryunhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~veryunhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~veryunhappy taken from his Bell Canada customer service problem that occurred on November 13th, 2017.