Bell Canada: Bill difficult to understand
A Bell Canada customer review by GetHuman user GetHuman-mbaribe from November 29th, 2017
Background on GetHuman-mbaribe's case
GetHuman: GetHuman-mbaribe - can you tell our other Bell Canada customers when your case took place?
GetHuman-mbaribe: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mbaribe a list of common Bell Canada problems)
GetHuman-mbaribe: "Change Plan" was why I was trying to call.
GetHuman-mbaribe's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mbaribe: Bill difficult to understand
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-mbaribe: after ** years of fidelity to Bell, my bill has become rather difficult to read and understand (because of the lay out etc) I think serious about company changes**apres ** ans de fidelite a Bell, ma facture est devenue assez complique a lire et comprendre(a cause du lay out etc) que je songe serieusement a change de compagnie
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
GetHuman-mbaribe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mbaribe: I'd give them a two out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
GetHuman-mbaribe: For that I would say five out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
GetHuman-mbaribe: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mbaribe taken from his Bell Canada customer service problem that occurred on November 24th, 2017.