Bell Canada: Yesterday i purchased fibe tv line from bell.*B...
A Bell Canada customer review by GetHuman user ~NET from November 12th, 2017
Background on ~NET's case
GetHuman: ~NET - can you tell our other Bell Canada customers when your case took place?
~NET: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~NET a list of common Bell Canada problems)
~NET: "Change Plan" was why I was trying to call.
~NET's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NET: Yesterday i purchased fibe tv line from bell.*Bell sent over * technicians*these three technicians "worked" practically all day from *:** am to *pm and when they were done...hours later*I realized that they had stolen THOUSANDS of dollars worth of jewellery and watches from my family (now this is not from a lack of supervision or the placement of the items. they were taken from closed drawers and jewellery boxes.)*I called bell and the police where a report was taken....but not by bell*after countless calls and attempts at making reports and being yo-yo'd from one person to the other finally i got though to head office only to learn that not a single report had reached them.*Bell shows a complete disregard for the action of their employees and i am yet to see any action taken on their behalf.*All in all the ,message i am getting is...too bad so sad.*DO NOT LET THESE PEOPLE IN YOUR HOME and if you choose to then be prepared to spend the day watching closely enough to smell their breath.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~NET: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NET: I'd give them a five out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~NET: For that I would say four out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~NET: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NET taken from his Bell Canada customer service problem that occurred on November 7th, 2017.