Bell Canada has mysteriously lost our money ord...
A Bell Canada customer review by GetHuman user ~Minnie Lacasse from November 20th, 2017
Background on ~Minnie Lacasse's case
GetHuman: ~Minnie Lacasse - can you tell our other Bell Canada customers when your case took place?
~Minnie Lacasse: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Minnie Lacasse a list of common Bell Canada problems)
~Minnie Lacasse: "Technical Support" was why I was trying to call.
~Minnie Lacasse's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Minnie Lacasse: Bell Canada has mysteriously lost our money order for $****. At the request of Bell's John (employee *****) we faxed copy of money order to ***-***-**** on Monday, January **, ****.. This was faxed by the Bank Street Bell Canada Office at *:**PM. Despite John's assertion that services would be reconnected when copy of money order was received, it has not been done as of Tuesday, January **, ****. No one appears to be able to make a decision. It's always a transfer from one department to another. I have spent hours on this matter without result.**Sincerely,*Dr. Minnie Lacasse
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~Minnie Lacasse: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Minnie Lacasse: I'd give them a three out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~Minnie Lacasse: For that I would say two out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~Minnie Lacasse: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Minnie Lacasse taken from his Bell Canada customer service problem that occurred on November 12th, 2017.