Bell Canada: I was so surprised, I was put through to an Eng...
A Bell Canada customer review by GetHuman user ~Orleans customer from October 27th, 2017
Background on ~Orleans customer's case
GetHuman: ~Orleans customer - can you tell our other Bell Canada customers when your case took place?
~Orleans customer: Yeah. It was late at night, on October 20th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Orleans customer a list of common Bell Canada problems)
~Orleans customer: "Change plan" was why I was trying to call.
~Orleans customer's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Orleans customer: I was so surprised, I was put through to an English-speaking person immediately -- no hold at all. I used the ***-**** number, entered "*" then my phone number followed by "Customer Service", "Billing" then "Telephone". They must have made a change because I've waited ages before.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~Orleans customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Orleans customer: I'd give them a three out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~Orleans customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~Orleans customer: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Orleans customer taken from his Bell Canada customer service problem that occurred on October 20th, 2017.