Bell Canada: If your phone dosen't work, how can you dial...
A Bell Canada customer review by GetHuman user GetHuman-237384 from October 30th, 2017
Background on GetHuman-237384's case
GetHuman: GetHuman-237384 - can you tell our other Bell Canada customers when your case took place?
GetHuman-237384: Yes. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-237384 a list of common Bell Canada problems)
GetHuman-237384: "Change Plan" was why I was trying to call.
GetHuman-237384's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-237384: If your phone dosen't work, how can you dial ***? Talking to India for customer service, is NOT customer service!! A phone is a life-line for seniors, which is ever increasing, and talking to a repair service department where you live, to find out when repairs can be made ASAP, is IMPERATIVE!!! I'am sure Bell executives don't call India for customer service when their phone quits working. If they were really concerned about customer service they wouldn't hide behind call centres half-way around the world, web pages that no one answers, and no contact numbers for service repair where you live.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
GetHuman-237384: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-237384: I'd give them a four out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
GetHuman-237384: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
GetHuman-237384: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-237384 taken from his Bell Canada customer service problem that occurred on October 21st, 2017.