Bell Canada: I have only bad things to say about Bell. Not o...
A Bell Canada customer review by GetHuman user ~missmoo from November 12th, 2017
Background on ~missmoo's case
GetHuman: ~missmoo - can you tell our other Bell Canada customers when your case took place?
~missmoo: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~missmoo a list of common Bell Canada problems)
~missmoo: "Update account information" was why I was trying to call.
~missmoo's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missmoo: I have only bad things to say about Bell. Not only was my "Bell One Bill" not included all as one bill, I failed to receive any bills for more than half on my services for the first six months. This resulted in multiple late fees being charged for bills never received. I was also billed for text messages sent to a land line that was unable to receive them. My internet is spotty at best, only working well when the sun or moon is in a specific, unknown phase. My cell phone drops calls like a cow drops patties. Bell service representatives, when I am able to reach them, insist that everything is working fine and their contract has not been breached. It's been nothing but frustration dealing with this company and I regret ever walking into Bell. **Most recently, my turbo hub decided life was no longer worth living. I brought it to the Bell store where I was told I could buy a new hub from them (more than ***$), pay for services without receiving internet until the end of my contract, r
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~missmoo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missmoo: I'd give them a two out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~missmoo: For that I would say one out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~missmoo: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missmoo taken from his Bell Canada customer service problem that occurred on November 10th, 2017.