Bell Canada: Poor customer service from Bell. Call asking to...
A Bell Canada customer review by GetHuman user ~Artie from November 21st, 2017
Background on ~Artie's case
GetHuman: ~Artie - can you tell our other Bell Canada customers when your case took place?
~Artie: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Artie a list of common Bell Canada problems)
~Artie: "Cancel service" was why I was trying to call.
~Artie's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Artie: Poor customer service from Bell. Call asking to get a better rate plan. Am told I am eligible for a loyalty plan, so I call the number. Lady tells me I have to wait ** months. Supervisor tells me I have to wait *. What is this ******** they're trying to pull? What a ******* scam to say the least. Absolutely atrocious service. All they offered me was to pay more for something I didn't want. Or pay ****GB of data when I can just go over on my bill and pay **. **** you corporate shams. I wasn't expecting much but this was atrocious.
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~Artie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Artie: I'd give them a one out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~Artie: For that I would say two out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~Artie: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Artie taken from his Bell Canada customer service problem that occurred on November 12th, 2017.