Bell Canada: Was told by employee to "climb up on my roof to...
A Bell Canada customer review by GetHuman user ~Gill Foster from November 22nd, 2017
Background on ~Gill Foster's case
GetHuman: ~Gill Foster - can you tell our other Bell Canada customers when your case took place?
~Gill Foster: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Bell Canada, and if so, how?
GetHuman: And which of these common Bell Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Gill Foster a list of common Bell Canada problems)
~Gill Foster: "Technical Support" was why I was trying to call.
~Gill Foster's review of Bell Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gill Foster: Was told by employee to "climb up on my roof to fix the satellite dish myself". I did * have broken my leg - am suing ! ( Check that quality control tape if you don't believ me...."
GetHuman: Let's quantify your experience contacting Bell Canada. On a scale of 1 to 5, how easy is it go get help on a Bell Canada problem?
~Gill Foster: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gill Foster: I'd give them a four out of five on communication.
GetHuman: And what about Bell Canada's ability to quickly and effectively address your problem?
~Gill Foster: For that I would say three out of five.
GetHuman: And finally- any advice for other Bell Canada customers?
~Gill Foster: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gill Foster taken from his Bell Canada customer service problem that occurred on November 15th, 2017.