Ben & Jerry's: First of all you should know that I love your i...
A Ben & Jerry's customer review by GetHuman user ~Elin Elkouby from November 27th, 2017
Background on ~Elin Elkouby's case
GetHuman: ~Elin Elkouby - can you tell our other Ben & Jerry's customers when your case took place?
~Elin Elkouby: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Ben & Jerry's, and if so, how?
GetHuman: And which of these common Ben & Jerry's customer issues best describes the reason you wanted to talk to them?
(Shows ~Elin Elkouby a list of common Ben & Jerry's problems)
~Elin Elkouby: "Safety concern" was why I was trying to call.
~Elin Elkouby's review of Ben & Jerry's customer service
GetHuman: So how would you sum up your experience for GetHuman's Ben & Jerry's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elin Elkouby: First of all you should know that I love your ice cream.....and that is the reason why it is my first choice. BUT it happens too often in this country, Israel, that the ice cream is not OK. Too often it has softened and be refrozen causing it to have small ice crystals (....and it is not my fault!!!! ) or it has a bad taste as if the milk used producing it was not fresh. This happens too often (something like **% of the times that I buy) and I buy ice cream as a treat for the weekend or for holidays......so the disappointment is even bigger as the shops are closed. It takes me ** minutes to get to the shop where I bought it, so complaining and returning it is time consuming and it costs me extra money. I have come to the point where I am pretty MAD and SICK of this. This is completely disrespectful towards customers. Israeli ice cream in general is lousy. If you present your ice cream as a choice in Israeli shops you should make sure it is top quality!!!! Sincerely Elin Elkouby,HaKa
GetHuman: Let's quantify your experience contacting Ben & Jerry's. On a scale of 1 to 5, how easy is it go get help on a Ben & Jerry's problem?
~Elin Elkouby: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elin Elkouby: I'd give them a two out of five on communication.
GetHuman: And what about Ben & Jerry's's ability to quickly and effectively address your problem?
~Elin Elkouby: For that I would say five out of five.
GetHuman: And finally- any advice for other Ben & Jerry's customers?
~Elin Elkouby: Call them early in the day or late. Don't forget any personal or account information you might need for Ben & Jerry's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elin Elkouby taken from his Ben & Jerry's customer service problem that occurred on November 19th, 2017.
Ben & Jerry's
2.00 of 5 stars | 6 reviews
~Elin Elkouby's Ben & Jerry's Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ben & Jerry's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ben & Jerry's in any way.