Benjamin Moore: their product completely failed and the rep's s...
A Benjamin Moore customer review by GetHuman user ~benmoore sucks from November 25th, 2017
Background on ~benmoore sucks's case
GetHuman: ~benmoore sucks - can you tell our other Benjamin Moore customers when your case took place?
~benmoore sucks: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Benjamin Moore, and if so, how?
GetHuman: And which of these common Benjamin Moore customer issues best describes the reason you wanted to talk to them?
(Shows ~benmoore sucks a list of common Benjamin Moore problems)
~benmoore sucks: "Complaint" was why I was trying to call.
~benmoore sucks's review of Benjamin Moore customer service
GetHuman: So how would you sum up your experience for GetHuman's Benjamin Moore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~benmoore sucks: their product completely failed and the rep's solution was for us to use another product of theirs. bad money after good.
GetHuman: Let's quantify your experience contacting Benjamin Moore. On a scale of 1 to 5, how easy is it go get help on a Benjamin Moore problem?
~benmoore sucks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~benmoore sucks: I'd give them a three out of five on communication.
GetHuman: And what about Benjamin Moore's ability to quickly and effectively address your problem?
~benmoore sucks: For that I would say four out of five.
GetHuman: And finally- any advice for other Benjamin Moore customers?
~benmoore sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Benjamin Moore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~benmoore sucks taken from his Benjamin Moore customer service problem that occurred on November 19th, 2017.