Berkshire Hathaway: A human answered on the *st ring & transferred...
A Berkshire Hathaway customer review by GetHuman user ~Happy Shareholder from November 27th, 2017
Background on ~Happy Shareholder's case
GetHuman: ~Happy Shareholder - can you tell our other Berkshire Hathaway customers when your case took place?
~Happy Shareholder: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Berkshire Hathaway, and if so, how?
GetHuman: And which of these common Berkshire Hathaway customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Shareholder a list of common Berkshire Hathaway problems)
~Happy Shareholder: "Get financial advice" was why I was trying to call.
~Happy Shareholder's review of Berkshire Hathaway customer service
GetHuman: So how would you sum up your experience for GetHuman's Berkshire Hathaway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Shareholder: A human answered on the *st ring & transferred me to the automated system where I could leave an order for a hard copy annual report with no extra nonsense about how important my call was.
GetHuman: Let's quantify your experience contacting Berkshire Hathaway. On a scale of 1 to 5, how easy is it go get help on a Berkshire Hathaway problem?
~Happy Shareholder: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Shareholder: I'd give them a three out of five on communication.
GetHuman: And what about Berkshire Hathaway's ability to quickly and effectively address your problem?
~Happy Shareholder: For that I would say four out of five.
GetHuman: And finally- any advice for other Berkshire Hathaway customers?
~Happy Shareholder: Call them early in the day or late. Don't forget any personal or account information you might need for Berkshire Hathaway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Shareholder taken from his Berkshire Hathaway customer service problem that occurred on November 18th, 2017.