Better World Books: very hard to hear options and voice of customer...
A Better World Books customer review by GetHuman user ~annonymous from November 14th, 2017
Background on ~annonymous's case
GetHuman: ~annonymous - can you tell our other Better World Books customers when your case took place?
~annonymous: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Better World Books, and if so, how?
GetHuman: And which of these common Better World Books customer issues best describes the reason you wanted to talk to them?
(Shows ~annonymous a list of common Better World Books problems)
~annonymous: "Warranty claim" was why I was trying to call.
~annonymous's review of Better World Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Better World Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annonymous: very hard to hear options and voice of customer service, however, I did get my shipping question s answered promptly and cordially - just disappointed in how long it takes for order to arrive
GetHuman: Let's quantify your experience contacting Better World Books. On a scale of 1 to 5, how easy is it go get help on a Better World Books problem?
~annonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annonymous: I'd give them a four out of five on communication.
GetHuman: And what about Better World Books's ability to quickly and effectively address your problem?
~annonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Better World Books customers?
~annonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Better World Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annonymous taken from his Better World Books customer service problem that occurred on November 6th, 2017.