Better World Books: this is the absdolute worst company. it will ta...

A Better World Books customer review by GetHuman user ~kerry from November 24th, 2017

Background on ~kerry's case

GetHuman: ~kerry - can you tell our other Better World Books customers when your case took place?
~kerry: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Better World Books, and if so, how?
~kerry: I used the 800-894-0242 number I found for on the GetHuman Better World Books customer phone number page I was on: Better World Books Customer Service Phone Number
GetHuman: And which of these common Better World Books customer issues best describes the reason you wanted to talk to them?
(Shows ~kerry a list of common Better World Books problems)
~kerry: "Make a purchase" was why I was trying to call.

~kerry's review of Better World Books customer service

GetHuman: So how would you sum up your experience for GetHuman's Better World Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kerry: this is the absdolute worst company. it will take forever to get your things, it will be incomplete, and it will take months if ever to get a refund . DO NOT USE
GetHuman: Let's quantify your experience contacting Better World Books. On a scale of 1 to 5, how easy is it go get help on a Better World Books problem?
~kerry: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kerry: I'd give them a one out of five on communication.
GetHuman: And what about Better World Books's ability to quickly and effectively address your problem?
~kerry: For that I would say four out of five.
GetHuman: And finally- any advice for other Better World Books customers?
~kerry: Call them early in the day or late. Don't forget any personal or account information you might need for Better World Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kerry taken from his Better World Books customer service problem that occurred on November 15th, 2017.

Better World Books

1.67 of 5 stars | 28 reviews

~kerry's Better World Books Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Better World Books, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Better World Books in any way.

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