Better World Books: Placed order on the *th, was told my order ship...
A Better World Books customer review by GetHuman user ~ciekey6 from November 20th, 2017
Background on ~ciekey6's case
GetHuman: ~ciekey6 - can you tell our other Better World Books customers when your case took place?
~ciekey6: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to Better World Books, and if so, how?
GetHuman: And which of these common Better World Books customer issues best describes the reason you wanted to talk to them?
(Shows ~ciekey6 a list of common Better World Books problems)
~ciekey6: "Complaint" was why I was trying to call.
~ciekey6's review of Better World Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Better World Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ciekey6: Placed order on the *th, was told my order shipped that day. Turns out they didn't get around to shipping it until the **th and it's not supposed to be here until the **th. I will never order from this company again and I suggest you don't order from them either!!
GetHuman: Let's quantify your experience contacting Better World Books. On a scale of 1 to 5, how easy is it go get help on a Better World Books problem?
~ciekey6: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ciekey6: I'd give them a one out of five on communication.
GetHuman: And what about Better World Books's ability to quickly and effectively address your problem?
~ciekey6: For that I would say four out of five.
GetHuman: And finally- any advice for other Better World Books customers?
~ciekey6: Call them early in the day or late. Don't forget any personal or account information you might need for Better World Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ciekey6 taken from his Better World Books customer service problem that occurred on November 10th, 2017.